Codes and Commands | Journal | How To Articles

504 Error: Page Not Found

The requested page was not found.

Additional Information:

A 504 Gateway Timeout is a server-side error indicating that a server acting as a gateway or proxy did not receive a timely response from an upstream servervneeded to fulfill a request. Common causes include server overload, network issues between servers, DNS problems, or misconfigured firewalls. For users, the solution is often to wait, reload the page, or check if the issue is widespread. For site administrators, troubleshooting involves checking server logs, performance, network connectivity, and configurations.

A "504 Gateway Timeout" error, often appearing as "504 error: Page cannot be found," indicates that one server acting as a gateway or proxy did not receive a timely response from another server that it needed to access in order to complete the request. This is a server-side error, meaning the issue lies with the website's server infrastructure rather than your local device or internet connection.

Common Causes:

• Server Overload: The server is overwhelmed with requests and cannot respond in time.
• Slow Upstream Servers: A server further along the request path is experiencing delays.
• Firewall or Network Issues: A firewall or other network component is blocking or delaying communication between servers.
• DNS Problems: Issues with Domain Name System resolution can prevent the server from finding the correct resources.
• Incorrect Proxy Settings: If you are using a proxy, incorrect settings can lead to communication failures.

Troubleshooting Steps:

• Refresh the Page: A simple refresh can sometimes resolve temporary glitches.
• Check Your Internet Connection: Ensure your own internet connection is stable.
• Try a Different Browser or Device: This can help determine if the issue is specific to your browser or device.
• Clear Browser Cache and Cookies: Corrupted cache or cookie data can sometimes interfere with page loading.
• Disable VPN/Proxy (if applicable): If you are using a VPN or proxy, temporarily disable it to see if it resolves the issue.
• Check Website Status: Use an online tool to check if the website is down for everyone or just for you.
• Contact Website Administrator/Host: If the issue persists and appears to be server-side, contacting the website's support or hosting provider is recommended.